Lessons
Primary Music Institute offers lessons during the school term for a range of instruments. Lesson prices may vary depending on program, all costs and lesson information can be found on our website.
Music books
Your child needs their first music book ($40) when they start. Further music books are recommended as they progress. Music books are paid separately to lesson fees.
Automatic Re-Enrolment
Your child will be automatically re-enrolled in music classes each term unless we are notified in writing to admin@primarymusicinstitute.com.au prior to the commencement of the term.
Withdrawal Policy
To withdraw from your child's music lessons, you must send an email to admin@primarymusicinstitute.com.au two weeks prior to the term beginning. Following payment and commencement of School Term, refunds will not be issued for mid-term withdrawal. Lessons will be fulfilled until the end of Term, or removed from the schedule upon request.
Missed Lessons – During School Lessons
If a child is sick or absent, the parent must notify Primary Music Institute before 9am on the day of lesson through the Primary Music Institute Portal by clicking on the calendar and marking the lesson your child will miss.
Lessons missed without notification before 9am will not receive a make-up lesson. If we are notified, your child will receive one make-up lesson per term. Missed lessons will not be refunded or credited.
Any lesson missed due to a school event or because a Primary Music Institute teacher is unavailable, additional make-up lessons will be provided.
Missed Lessons – After School Lessons
If your child is enrolled for After-School Lessons, they are not eligible for the one make-up lesson per term policy.
Make-Up Lessons for Paired Students
If your child is enrolled for Paired Lessons, we will schedule a make-up lesson to another appropriate Paired Lesson with an existing two students. Should there be an opportunity to schedule the lesson with a Paired Student without a current lesson partner, we will schedule the make-up lesson accordingly.
Lesson Cost and Billing
1. Lessons are billed in advance for the entire term, you receive an invoice 1-2 weeks prior the start of lessons. A typical Term is 10 weeks long.
2. Primary Music Institute will provide a tax invoice via email for the cost of the term. Fees are to be paid by the due date to ensure your child's lessons are secured.
3. Payment may be made through two ways; Credit Card (Surcharge of 1.8%) or Direct Debit
4. Primary Music Institute utilises auto payment from Credit Card. Your Credit Card details are stored in a secure external storage service provided by a third party Payment Gateway.
If you believe there is an issue with your account or fees charged, please email to admin@primarymusicinstitute.com.au immediately.
Liability
To the extent permitted by law, you agree that in respect of any liability by you in relation to these Terms and Conditions or the provision of the lessons, any loss or damage suffered by you, including (without limitation) liability for any negligent act, omission or misrepresentation by Primary Music Institute or any breach by Primary Music Institute of any warranty under Australian Consumer Law or under any other law or implied by a court, shall be limited to: providing the lesson again; or payment of the cost of having the lesson provided again, whichever Primary Music Institute in its absolute discretion elects. You agree to release Primary Music Institute from all claims to the extent that Primary Music Institute' liability exceeds this amount.
(a) To the extent that any loss or damage suffered by you is due to an act, omission, negligence, fault or lack of care on your part or on the part of any person for whom you are responsible, Primary Music Institute are not liable for the loss or damage.
(b) Notwithstanding anything to the contrary, Primary Music Institute will not be liable to you for any indirect, special, economic or other consequential loss, including but not limited to loss of revenue, loss of contract, loss of profit howsoever arising and whether in action tort, in equity, under statute or on any other basis.
(c) Primary Music Institute will not be liable for any losses, claims, expenses, actions, demands, damages, liabilities or any other proceedings arising out of reliance on any information you provide that is false, misleading or incomplete including as part of using the Primary Music Institute parent portal (operated by My Music Staff). You agree to indemnify Primary Music Institute from any liability Primary Music Institute may have to you or any third party as a result of any information supplied to Primary Music Institute by you or any of your agents, where such information and documentation is false, misleading or incomplete in a material respect.
(d) Nothing in these Terms and Conditions affects your rights under the Australian Consumer Law.
Governing Law
The governing law of these Terms and Conditions shall be the laws of the State in which the student is enrolled.